Frequently Asked Questions

FAQ

Products

Are finish colors shown in your photos accurate?

Ordering & Payment

I am concerned about submitting my credit card information online. Is it safe to place an order on your site?

Can I place my order by phone?

Do you charge sales tax?

When will I be charged for my order?

Will I get confirmation of my order?

Can I track my shipment?

Shipping, Delivery, & Assembly

How much do you charge for shipping?

Can I choose an upgraded delivery service (in-room or assembly)?

How will my furniture ship?

Will I get a call when the furniture is going to be delivered?

Can I change my shipping address after I place the order?

What happens if I miss my delivery appointment?

I ordered multiple items but they did not arrive together, what’s going on?

Returns & Cancellations

Can I return my order?

If I choose to return my order, what happens next?

What happens if I no longer have the packaging for the item?

Can I cancel an order?

What should I do if my shipment is damaged?

What should I do if the products are defective?

What kind of warranty is provided on your products?

I have a question that is not answered here, can you help?