The Studio Warehouse deliveries to everywhere in Canada with the exception of Labrador, Yukon, The Northwest Territories and Nunavut.
Our standard delivery service is to the front door with no signature required.
Assembly services are available upon request.
If you are in a rural location, there may be extra charges for delivery and assembly services may not be available.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
This depends on where you live. If an item is in stock, this will be between 5 and 10 days. Please note you will be contacted via email if we expect your delivery will take an extended period of time. When you place your order you will receive a confirmation email that gives you an estimated delivery time window for your order. If you live in a rural location, please allow additional time for delivery. We are unable to deliver to PO Boxes addresses.
SPECIAL ORDER DELIVERIES
Special Orders are products that are normally warehoused in the US and because of this delivery times often take approximately 8 weeks to be delivered. If at any time you would like an update on your orders' delivery status please contact us at email@example.com
HOW IS IT GOING TO BE DELIVERED?
• Delivery will be made either by Delivery Truck or Courier
• Delivery will be made Monday to Friday during regular business hours.
• Our Standard Shipping is to the front door of your building.
• If you live in a house, this will be the front door of your house. If you live in an apartment, this will be the front door of your apartment complex.
• We are unable to navigate stairs with our standard delivery equipment. If your building front door is only accessible via stairs we will get as close as possible or, alternatively, deliver to your garage.
• If you would prefer to have our delivery team deliver your new furniture up stairs and/or inside your home please contact us using the contact request at the checkout. We will then give you a call to discuss your options.
• Premium delivery service including inside delivery into room of choice and assembly are available for an additional fee. Assembly service is not available in all areas.
SHIPPING ADDRESS CHANGES
If you wish to change the delivery address, please contact our Customer Service Team before the item is dispatched to you (this is likely to be within 48 hours of you placing the order). If your order is already on its way to you than there will be a re-routing Fee.
You may cancel your order anytime before it leaves our warehouse for a full refund. If you cancel your order after its left our warehouse, we will deduct the shipping and return shipping charges.
After you place your order, you will be emailed an order receipt. There will be a link in the email through which you will be able to track your order.
Please be sure to sign the delivery receipt in the presence of the delivery company representative to indicate your delivery has been received.
Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces.
In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. If you have requested assembly service, please instruct the delivery agent to leave the original packaging. You are responsible for retaining the original packaging for returns. For any other problem with your order, please refer to our return policy.
If you decide that you're not satisfied with your purchase, we want to help. Below, you'll find the information you need to complete a successful return of your purchase.
THE RETURN PROCESS
To start your return process, get in touch with us right away and we will set you up with everything you need for the return. We will only process return requests within 48 hours of you receiving the goods after this time a request for return will not be considered. A return authorization will be processed at the full discretion of The Studio Warehouse with not all requests accepted.
The returned item will be inspected after arriving at our warehouse. Once we've determined it is in as-new condition, our team will process your return and issue a refund for the product only. Please note that depending on your card issuer's policy, it may take up to 10 business days for your refund to appear on your credit statement.
AS NEW CONDITION
We are only able to accept returned product in as-new condition. Products with scratches, stains, damages, drilling, or other modifications cannot be returned.
RETURN IN ORIGINAL PACKAGING
We love our furniture, and we want you to too. When we ship our products, we pack them very carefully to avoid shipping damage. Items for return must be returned in its original packaging. Failure to do so will void your return and may result in repacking charges.
Once your return has been inspected we will refund the product purchase price less the return shipping fee and a 25% restocking charge.
CUSTOM ORDERS AND ADDITIONAL SERVICES
Please note that custom and special orders and additional service fees paid are non-refundable. This includes fees paid for shipping, in-room delivery, for assembly service, and for delivery and returns beyond our standard shipping zones.
FINAL OR CLEARANCE SALE ITEMS
Any item marked as "Final or Clearance Sale" at the time of transaction is not covered by our return policy.
In the unlikely event your order arrives to you in less than perfect condition, please email photos to firstname.lastname@example.org, or call our customer care team at 1-902-225-7711
We honour our manufacturer's warranty that covers defects in materials and workmanship. These warranties are usually 1 year or 6 months and vary by manufacturer so please ask for the manufacturer’s warranty information before you make your purchase.
If you're experiencing a warranty issue, email email@example.com with a full description of your concern along with pictures. We will work to address the issue and ensure that the product is good as new. This may involve shipping you replacement parts, organizing repair, or a complete replacement (at our discretion).
Please note that warranties are not transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose, and exhibit normal use. Defects resulting from negligence, misuse, accidents, abnormal use will not be covered by the warranty. Should you wish to use one of our products in a commercial application please contact us so that we can provide a commercial warranty where applicable. Failure to do so will void your warranty.